IT Support Portland believes that information technology can be for anyone. Do you think you are capable and knowledgeable enough? Well, you probably are, and you want to learn further and even earn from it? The question is, where would you go? How can you find one? How can you be so sure that you will be doing the right thing? Or how will you know what to know so that you will work on that position? How will you know what options you have with regards to working in the information technology industry? You will probably see yourself confused because of the numerous positions available on the internet. This probably includes plenty of professional-sounding names and the likes. You can find an enormous selection of jobs and work descriptions, and you probably have little knowledge about it. So, the question is, what will you do?
IT Support Portland then will try its best to reveal to you several things that describe a helpdesk. This includes what they do, their importance in the industry, the information technology job market, and many more. This information will help you, as an aspiring information technology help desk, to start his or her path correctly. Generally, if you have a certain aptitude for technical stuff, you won’t find it difficult landing into an information technology position. If you start correctly, you will also find yourself taking a positive step towards your goal. If you find yourself within the strong information technology industry, you will gain plenty of opportunities to advance and develop.
This will even help you through IT Support Portland of analyzing yourself for personal introspection. Since you will be more knowledgeable about information technology, you will also understand more of yourself.
What is a Help Desk?
IT Support Portland indicates that a help desk means that it is a place or a person wherein you can get help. Technically, it is an organization where it can be found within a corporation. This is usually a part of the Information Technology Department. This section of the information technology department is designed to assist the users or employees of that certain company with regards to their needs about their computer or related jobs.
They are often regarded as engineers, and those people who are using the computer are often called users, according to IT Support Portland. There is a wide range of services and scope when it comes to the help that is being given by these engineers to the users when it comes to becoming a help desk. As a matter of fact, the information technology help desk is not limited to a certain set of rules wherein there is a limited service that they can provide to the user. However, there is a helpdesk that is openly tightly controlled, and they have a certain role to perform in that company. When you encounter something like this, often find them in large organizations, or if they work on a certain government contract so that they must comply with certain laws, rules, and regulations, like IT Support Portland.
Moreover, becoming a helpdesk professional has the core aspect of providing users the resources that they need when it comes to using technology as tools and performing their work in that certain company they are working for with IT Support Portland.
Why Is Technical Support Important?
As we can see around us, there is a growing need and demand for technical support due to the long legacy of personal computing history, which illustrated this occurrence. This started way back in 1976 where Apple, a small company, created the personal computer or PC.
This terminology is often considered as the correct term for all the computers that are being used by users, which are called personal computers, according to IT Support Portland. When they refer to the term PC, they are referring to the computer that is run or processed by the Microsoft Windows operating system. This term was introduced and popularized by IBM, which created a line of computers to compete and the personal computer market.
A Little History of Information Technology
The history of personal computers started with the introduction of the Apple 1. However, Apple was able to increase its popularity and market share in the Apple 2 line. On the other hand, the use of IBM was more popular in the business market and to those who use it for work. Because of this, there has been a vast number of platforms that is started producing a lot of lines of personal computers. There was this called Atari line, Tandy line, etc. Among all of this, Apple and IBM were able to keep up their market and demand.
Apple then released the Macintosh on the market, according to IT Support Portland. This was found to be a radically different computer because this was using a mouse to move icons around that virtual desktop. At first, they were using only the keyboard in which they will be typing a different cryptic command, which then the user’s pointed and click to make the computer act.
Apple also released the apple writer, who was able to hit the market and fostered a mass movement because of its ability to be easily used by the users. They were able to perform a lot of jobs easily with regards to publishing. On the other hand, IBM was able to push all the other competitors out of the market because of their compatibility standard. Manufacturers were able to make different standard parts and software that will fit the IBM. Despite this, Apple was able to remain as they are and was not eaten by the IBM bandwagon.
In the year 1997, Apple found itself in trouble and was steadily losing market share to different clone makers like Dell, HP, IBM, etc. Because of the clone market day was pushed down through the vigorous competition to produce the latest and greatest model of personal computers while remaining compatible with the standards, according to IT Support Portland.