Managed IT services are an important part of modern business. It’s a process where a business or organization outsources the management of its IT requirements to a third party – typically a specialist IT provider or managed service provider (MSP).
This allows businesses to reduce costs and gain access to expert advice and an instant support system in the form of a help desk.
Managed IT services are a popular choice for businesses to outsource the management of technology infrastructure and applications, as it typically lowers costs and leads to a better work product than if it were handled in-house.
Plus, with managed IT services, you can offload tasks and projects to outsiders instead of having to rely on expensive and time-consuming internal teams.
In other words, a managed service provider is responsible for the functionality of the service or equipment – managed under a service level agreement (SLA).
If you’re a business owner, the SLA you sign up for will provide all the details you need to make sure everything is running smoothly. This includes taking care of critical data backup, typical downtime, technical support, disaster recovery, and other help desk operations.