Home » 10 Fixes for When Your New Router No Internet: Troubleshooting Guide

10 Fixes for When Your New Router No Internet: Troubleshooting Guide

10 Fixes for When Your New Router No Internet: Troubleshooting Guide



So, you’ve just set up your brand-new router, and you’re excited to experience blazing-fast internet but wait, is there no internet? Before you panic, let’s dive into some troubleshooting steps to get you back online and surfing smoothly. Experiencing new router no internet issues can be frustrating, but with the right approach, you can resolve them quickly. Here are some steps to try:


  1. Check Physical Connections


When facing a new router no internet issues, the first step is to ensure all cables are securely connected. Double-check the Ethernet cable between your modem and router, ensuring it’s plugged into the correct ports. A loose or incorrectly connected cable can often be the culprit behind internet connectivity problems with a new router. Once you’ve verified the cable connections, try restarting your devices to see if that resolves the issue. If the problem persists, you may need to delve deeper into troubleshooting or contact your internet service provider for assistance.


  1. Restart Everything


When facing “new router no internet” issues, a simple reboot can often work wonders. Start by turning off your router, modem, and computer. Wait for a few minutes to allow them to fully power down. Then, turn them back on in the following order: modem, router, and finally, your computer. This sequence allows each device to establish its connection properly. Rebooting can clear temporary glitches and reset the network connection, potentially resolving the no-internet problem with your new router. If the issue persists after rebooting, you may need to try additional troubleshooting steps to identify and fix the underlying problem.


  1. Verify Internet Service


When troubleshooting a new router no internet issues, it’s essential to confirm that your internet service is active and not experiencing any outages in your area. Visit your Internet Service Provider’s (ISP) website or contact their customer support for assistance. They can provide information about any ongoing outages or service disruptions that may be affecting your connection. If there are no reported issues, they can help you troubleshoot further to identify and resolve the problem. Checking the status of your internet service is a crucial first step in troubleshooting connectivity issues with your new router.


  1. Update Router Firmware


For optimal performance and security, it’s important to keep your router’s firmware up to date, especially when facing “new router no internet” issues. Manufacturers regularly release firmware updates to address bugs, improve compatibility, and enhance security features. To check for updates, access your router’s settings through a web browser. Look for a “Firmware Update” or similar option and follow the on-screen instructions to download and install any available updates. Keeping your router’s firmware updated can resolve connectivity issues and ensure a smoother internet experience with your new router.


  1. Check Router Settings


To resolve new router no internet issues, verify that your router settings are configured correctly. Access your router’s settings through a web browser and navigate to the WAN (Wide Area Network) settings. Check the IP address, subnet mask, gateway, and DNS settings to ensure they match your ISP’s requirements. Incorrect settings can prevent your router from establishing a connection to the internet. If you’re unsure about the correct settings, contact your ISP for assistance. Ensuring your router’s WAN settings are configured properly is crucial for establishing a stable and reliable internet connection with your new router.


  1. Disable Firewall/Antivirus


Sometimes, firewall or antivirus software can interfere with your router’s connection. Temporarily disable these programs and see if they resolve the issue.


  1. Reset Router to Factory Settings


If you’ve exhausted all troubleshooting options for a new router no internet problems, a last resort is to reset your router to its factory settings. Locate the reset button on your router (often a small hole) and press it using a paperclip or similar object for about 10-15 seconds. This action will erase all customized settings, including Wi-Fi network names and passwords, so be prepared to reconfigure your network. After resetting, you may need to reconnect your devices to the network. This step can help resolve persistent internet connectivity issues by restoring your router to its original state.


  1. Check for IP Address Conflict


Ensure that there are no duplicate IP addresses on your network. Each device connected to your network should have a unique IP address assigned by the router.


  1. Change DNS Settings


If you’re experiencing new router no internet problems, changing your DNS (Domain Name System) settings to a public DNS server can help resolve the issue. Public DNS servers like Google DNS ( and or Cloudflare DNS ( are known for their reliability and speed. To change your DNS settings, access your router’s configuration page through a web browser, locate the DNS settings section, and enter the IP addresses of the preferred and alternate DNS servers. After saving the changes, restart your router and check if the internet connection is restored. Changing DNS settings can sometimes fix connectivity issues by bypassing potential DNS server problems.


  1. Contact Your ISP


If none of the above steps work, it’s time to reach out to your Internet Service Provider (ISP). There may be an issue with your connection that requires their assistance to resolve.




Experiencing “new router no internet” issues can be frustrating, but with the right troubleshooting steps, you can hopefully get back online quickly. Start by checking all physical connections and ensuring cables are securely plugged in. Restarting your router, modem, and computer can also help resolve connectivity issues. If that doesn’t work, verify that your internet service is active and not experiencing any outages in your area. Updating your router’s firmware and checking its settings, such as the WAN settings and DNS configuration, can also fix the problem.


If none of these steps work, consider resetting your router to its factory settings. Remember that this will erase all your settings, so be prepared to reconfigure your network. You can also try changing your DNS settings to a public DNS server, such as Google DNS or Cloudflare DNS, to see if it resolves the issue.


In conclusion, staying proactive by keeping your router firmware updated and following best practices for securing your network can help prevent “new router no internet” issues in the future. By following these troubleshooting steps for a new router no internet issue, you can hopefully resolve the issue and get back to enjoying your new router’s high-speed internet connection. Happy surfing!


About Bytagig

Bytagig is dedicated to providing reliable, full-scale cyber security and IT support for businesses, entrepreneurs, and startups in a variety of industries. Bytagig works both remotely with on-site support in Portland, San Diego, and Boston. Acting as internal IT staff, Bytagig handles employee desktop setup and support, comprehensive IT systems analysis, IT project management, website design, and more.

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